Refund policy

REFUND AND RETURNS POLICY

 

Your trust comes first.

Before anything else, we want you to know that we stand behind our service with complete confidence. If, for any reason, you do not receive the product you purchased from us, we will issue a 100% full refund. No unnecessary complications, no hidden conditions. Your satisfaction and peace of mind are our highest priorities.

 

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

We value our customers and strive to provide high-quality digital products. However, due to the nature of downloadable software, our refund policy is as follows:

1. No Refunds After Download

Once a product has been downloaded, we cannot offer refunds, except where required by law. This is because digital products cannot be returned like physical goods.

2. Eligibility for Refund Before Download

If you have purchased a downloadable product but have not yet downloaded it, you may request a refund within 5 days of purchase by contacting our support team.

3. Defective or Damaged Files

If your purchased software is corrupted, incomplete, or otherwise unusable, please contact us within 5 days. We will provide a working file or issue a refund.

4. Duplicate Purchases

If you accidentally purchased the same product twice, contact us with proof, and we will refund the duplicate order.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sound.upgrader@gmail.com.